./experience

Building Technology That Works.

Over a decade of multidisciplinary experience spanning IT Infrastructure, Systems Administration, Networking, Technical Support, Operations and Digital Transformation.

0
Years Experience
0
Organizations
0
Core IT Disciplines
./career-timeline

Professional Experience

My career has evolved from technical support into IT infrastructure, systems administration, networking and business technology, allowing me to bridge technical operations with organizational objectives.

MAY 2026
— PRESENT

Systems & Network Administrator

Saad Ahsan Residency & Citizenship

Responsible for maintaining reliable IT infrastructure supporting daily business operations while ensuring systems remain secure, available and properly documented.

Key Responsibilities
  • Provide day-to-day IT support for office users
  • Deploy and maintain Windows desktops and laptops
  • Troubleshoot hardware, software and network issues
  • Administer Microsoft 365 users and productivity services
  • Support local network infrastructure and wireless connectivity
  • Maintain printers, scanners and shared office resources
  • Coordinate with third-party technology vendors
  • Maintain IT documentation and asset records
  • Implement routine backup and security best practices
Stack: Windows · Microsoft 365 · TCP/IP · DNS · DHCP · WiFi · Network Troubleshooting · Remote Support
JAN 2024
— MAY 2026

IT Support Manager

Smartbiz Inc.

Led IT support and infrastructure activities across Smartbiz-operated educational brands including Enablers Group (WORC, Enablers College of Technology and School of Enablers), Arfa Karim Technology Incubator and Career Institute.

Key Responsibilities
  • Managed IT support operations across multiple facilities
  • Configured office networking and wireless infrastructure
  • Maintained desktop, laptop and classroom technology
  • Provided user onboarding and technical assistance
  • Managed inventory and IT asset documentation
  • Coordinated procurement of technology equipment
  • Maintained CCTV and attendance infrastructure coordination
  • Supported coworking technology operations
  • Produced operational documentation and SOPs
Stack: Windows · WiFi · Access Points · Microsoft 365 · Hardware Support · Networking · Documentation · Asset Management
FEB 2016
— JUL 2021

IT Support Specialist

WRL Technologies

Provided comprehensive technical support for office infrastructure while assisting operational continuity across departments.

Key Responsibilities
  • Desktop and laptop deployment
  • Operating system installation
  • Software deployment and updates
  • Remote technical support
  • Printer configuration
  • Network troubleshooting
  • IT documentation
  • User support and training
SEP 2014
— JAN 2016

Technical Support Associate

Ufone

Supported technical operations by assisting users, configuring devices and resolving technology-related issues within telecom environments.

  • User support
  • Device setup
  • System troubleshooting
  • Technical documentation
  • Network coordination
JUN 2014
— AUG 2017

IT Support & Operations

JI Builders

Maintained office systems, workstations and technology infrastructure while supporting business operations.

  • Hardware support
  • Windows installation
  • Software maintenance
  • Printer support
  • Inventory assistance
DEC 2012
— APR 2014

IT Support Technician

City 42

Supported newsroom technology and workstation reliability for daily broadcasting operations.

  • Desktop support
  • Operating systems
  • User assistance
  • Printer management
  • Hardware troubleshooting
FEB 2010
— NOV 2012

IT Operations Officer

Mina-Al-Arfat Group

Provided technology support for travel operations by maintaining office systems and assisting employees with day-to-day technical requirements.

  • Office systems support
  • Computer maintenance
  • Software installation
  • User assistance
  • Routine troubleshooting
./education

Academic Background

A multidisciplinary educational foundation combining business, media and digital design.

ARENA Multimedia

ADMS — Media Studies

2017 – 2019
Virtual University

MBA — Business Administration

2015
Islamia University Bahawalpur

BFA — Digital Design

2012
./certifications

Certifications & Training

Committed to continuous professional development through internationally recognized certifications and technical training.

CompTIA

CompTIA A+ Foundation

2023
Coursera

IT Infrastructure Basics

2024
Udacity

Network Fundamentals

2020
GSDC

Certified IT Support Professional

2025
Alison

Wireless Network Administration

2025
Continuous Learning

Microsoft 365, Networking, Cybersecurity, IT Operations & Infrastructure Management

Ongoing
./competencies

Professional Strengths

IT InfrastructureSystems AdministrationTechnical Support Network TroubleshootingMicrosoft 365Windows Administration TCP/IPDNSDHCP WiFi DeploymentAccess PointsMikroTik Fundamentals Hardware SupportRemote SupportAsset Management IT DocumentationVendor CoordinationOffice Technology CCTV CoordinationBiometric AttendanceSmart Locks Endpoint SecurityFirewall CoordinationBusiness Operations Digital Transformation
./next-step

Interested in Working Together?

Download my latest resume or connect with me to discuss Systems Administration, IT Infrastructure, Networking or Technical Support opportunities.